Refund Policy

Last updated: July 9, 2026. This Refund Policy explains how refunds are handled for purchases made on Refini.ai. By purchasing or using our services, you agree to this Refund Policy.

1. General Principles

All payments are processed securely through Waffo Pancake, our Merchant of Record, and authorized payment providers when available.
Due to the digital and on-demand nature of our services, refunds are limited and subject to the conditions outlined below.
Refund eligibility may vary depending on the type of product purchased (subscription plans vs. credit packs).

2. Subscription Plans

2.1 Eligibility for Refunds

First-time subscription purchases may be eligible for a refund within 7 days of the initial payment, provided that:

The subscription is a first-time purchase of that plan; and
The service has not been used beyond the plan quota threshold. Unless a different threshold is shown at checkout, the default threshold is 20% of the plan quota for the relevant billing period.

Renewals, upgrades, downgrades, or repeat purchases are not considered first-time purchases and are generally non-refundable, except for duplicate charges, verified service outages exceeding 72 hours, or mandatory rights under applicable law.

2.2 After the Refund Window

Once the 7-day refund window has passed, subscription fees are non-refundable.
We do not provide prorated refunds for unused time, partial billing periods, or remaining subscription duration.

2.3 Cancellation vs. Refund

Users may cancel their subscription at any time through their account settings.
Cancelling a subscription stops future renewals only and does not automatically trigger a refund.
Access to subscription features will remain available until the end of the current billing period.

3. Credit Packs (One-Time Purchases)

3.1 Refund Eligibility

Unused credit packs may be eligible for a refund within 7 days of purchase. Credits that have been consumed, spent, transferred, or otherwise used are non-refundable.
If a payment or service-related issue occurs, including duplicate charges or a verified service outage exceeding 72 hours, we may provide a refund, credit adjustment, service compensation, or another appropriate resolution according to this policy and applicable law.

4. Payment Processing Fees

Approved refunds may exclude non-refundable payment processing fees.
These fees represent costs charged by payment processors and are not returned to us when a refund is issued.
The non-refundable processing fee will be up to 5% of the original transaction amount.
In certain cases (such as international payments), the total non-refundable fees may be slightly higher due to payment network or currency conversion costs.

5. Refund Method and Timing

Approved refunds will be issued to the original payment method used for the purchase.
We aim to acknowledge refund and billing dispute requests within 3 business days. Refund processing times after approval typically range from 5 to 10 business days, depending on the payment provider and financial institution.
We do not control the exact timing of when refunded funds appear in your account.

6. Abuse, Fraud, and Fair Use

We reserve the right to deny refund requests if we detect:

Abuse of the refund policy;
Excessive refund requests;
Fraudulent behavior or misuse of the service.

Accounts found to be abusing refunds may be restricted or terminated.

7. Legal Compliance

This Refund Policy is subject to applicable local laws and regulations.
If consumer protection laws in your jurisdiction provide mandatory refund rights, those rights will apply to the extent required by law.

8. How to Request a Refund

To request a refund, please contact us at [email protected]. You may also use the same address for billing disputes before initiating a bank or card network dispute:

Email: [email protected]

Subject line: Refund Request – Order ID / Account Email

Please include:

Your account email;
Order ID or payment receipt;
A brief explanation of your refund request.

9. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to future purchases. Material changes will be communicated by email, service notification, or platform notice where reasonably required.